Dagmar Glow

A fully packed room. 60 minutes on the clock. And somehow, we got everyone practicing in live role-plays. Our 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐈𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞 workshop at Hatch Conference explored the four communication energies from the Insights Discovery model and, more importantly, what happens when you flex your ...

Hatch Conference reminded me that good service design is often about removing friction from the experience but excellent service design is about the things that make you feel pampered and taken care of. At Hatch the tote bag came with a notebook and (an awesome) pen, but also with a venue map and t...

Offsites that provide a real change of scenery easily create an engaging learning experience. However, that comes with a catch. 🚒 𝐏𝐞𝐨𝐩𝐥𝐞 𝐜𝐚𝐧 𝐥𝐞𝐚𝐯𝐞 𝐭𝐡𝐞 𝐨𝐟𝐟𝐢𝐜𝐞 𝐚𝐧𝐝 𝐬𝐭𝐢𝐥𝐥 𝐛𝐫𝐢𝐧𝐠 𝐭𝐡𝐞𝐢𝐫 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. The laptop comes along. The phone stays within reach. And while the facilitator is talking, someone may...

Just one week to go! 🎉 Don't miss your chance to take part in our workshop on 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐈𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞. Together with the one and only Veronica Ambrosini we are running this highly interactive session at the Hatch Conference on Friday, September 18th. 𝐓𝐡𝐢𝐬 𝐢𝐬 𝐨𝐧𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐟𝐥𝐚𝐠𝐬𝐡𝐢𝐩 𝐰𝐨𝐫𝐤𝐬𝐡𝐨𝐩𝐬 𝐰𝐡𝐞...

“Not our best look. Not our final look.” I spotted this sign at Zurich Airport on my way to deliver a three-day leadership training. Somehow this sign made me think about first-time people managers. A new role can come with a lot of uncertainty. You are learning how to delegate, give feedback, n...